Refund Policy

Refund Policy

At Jaberr Jewelry, we take pride in the quality of our pieces and want you to love your purchase. However, due to the nature of our jewelry, we do not offer refunds or returns once an order has been processed.

If you receive a damaged or incorrect item, please report it within 24 hours of delivery via email at jaberrjewelry@gmail.com or WhatsApp. Ensure you include clear photos of the item. If your claim is approved, a refund will be issued.

Please note:

  • Refunds do not include the delivery/shipping fee paid.

  • Claims made after the 24-hour window will not be considered.

Nairobi Orders

For orders within Nairobi, once your refund claim is approved, the amount refunded will exclude the delivery fee paid.

Out of Nairobi & Nationwide Orders

For orders outside Nairobi, the same refund process applies. However, shipping fees are non-refundable.

For any concerns, feel free to reach out—we’re here to ensure you have the best experience with Jaberr Jewelry.